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Jean-Pierre Lapointe

Jean-Pierre Lapointe

Jean-Pierre Lapointe

Spécialiste en marketing, Jean-Pierre a joué un rôle clé au sein de plusieurs organisations au cours des 30 dernières années, principalement en agence de publicité et dans le secteur des services financiers. Plus récemment, il a développé une véritable passion pour tout ce qui touche l’expérience client, convaincu que c’est dorénavant la meilleure façon pour les entreprises de s’assurer d’une croissance rentable et de tirer leur épingle du jeu.

 Il a ainsi dirigé plusieurs projets destinés à améliorer l’expérience client (mesure de l’expérience client, création de personas, établissement de parcours clients, identification de pistes d’amélioration, implantation de nouvelles pratiques, etc).

Témoignages

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1530, boul. de l'Entente
Québec (Québec) G1S 4S7

Téléphone : 418 687-5851
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Télécopieur : 418 688-0375
dfc@cegepgarneau.ca